Help Desk I
Net3 IT Net3 IT Knoxville, TN Knoxville, TN Full-time Full-time $38,500 a year $38,500 a year Job description Help Desk I The Help Desk I's role provides front-line end-user support and system configuration/troubleshooting on-site and remotely to various Net3 IT clients.
We are looking for an individual who is:
Strong interpersonal and communication skills; ability to explain simple procedures in writing or verbally; excellent phone skills.
Strong ability to learn and follow instructions well; strong analytical skills.
Ability to train Help Desk, make presentations to an internal audience, and interact positively with upper management.
Independent problem-solving, self-direction.
To be able to troubleshoot and configure Office 365 and Microsoft Azure.
Works well alone or on a team.
Essential Duties and
Responsibilities:
Provide on-site/remote technical support for end users Deploy/re-deploy new computers as needed Configure printers & switches (basic only) Complete technical documentation of installed equipment Troubleshoot WiFi/Network connectivity Troubleshoot and Administer Windows-based applications, Workstations OS MFP/Scanner/FAX troubleshooting Work service requests and incidents through a ticketing system Other tasks or duties as assigned or required Troubleshoot VOIP-related issues Qualifications/Experiences:
Basic networking familiarity Basic understanding of Windows Servers 2008/2012/2016.
Excellent knowledge and troubleshooting skills for Windows 7/8/8.
1/10, Mac OSX, Android and IOS devices.
Excellent in troubleshooting helpdesk issues such as, password resets, printer installation, Wi-Fi, performance issues, Outlook setup, removing malware/virus etc.
Basic understanding of Office 365 and E-mail concepts.
Basic understanding of VOIP systems and protocols.
Work Conditions and Other Considerations:
Candidates should have reliable transportation for travel between customer sites The candidate should be able to lift 51 pounds In-home work area and internet connectivity for remote support when needed Participation in after-hours work as needed Location:
Knoxville, TN Net3 IT offers competitive salaries and a full complement of benefits, including a flexible work schedule, great personal time, health insurance with HSA match, dental/vision plans, company-paid long-term disability and life insurance, cell phone stipend, and client referral bonuses.
Job Type:
Full-time
Benefits:
401(k) Dental Insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday On call Weekend availability9050 Executive Park Dr Ste C 105, Knoxville, TN 37923 Job Type:
Full-time Pay:
$38,500.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday On call Ability to commute/relocate:
Knoxville, TN 37923:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for an individual who is:
Strong interpersonal and communication skills; ability to explain simple procedures in writing or verbally; excellent phone skills.
Strong ability to learn and follow instructions well; strong analytical skills.
Ability to train Help Desk, make presentations to an internal audience, and interact positively with upper management.
Independent problem-solving, self-direction.
To be able to troubleshoot and configure Office 365 and Microsoft Azure.
Works well alone or on a team.
Essential Duties and
Responsibilities:
Provide on-site/remote technical support for end users Deploy/re-deploy new computers as needed Configure printers & switches (basic only) Complete technical documentation of installed equipment Troubleshoot WiFi/Network connectivity Troubleshoot and Administer Windows-based applications, Workstations OS MFP/Scanner/FAX troubleshooting Work service requests and incidents through a ticketing system Other tasks or duties as assigned or required Troubleshoot VOIP-related issues Qualifications/Experiences:
Basic networking familiarity Basic understanding of Windows Servers 2008/2012/2016.
Excellent knowledge and troubleshooting skills for Windows 7/8/8.
1/10, Mac OSX, Android and IOS devices.
Excellent in troubleshooting helpdesk issues such as, password resets, printer installation, Wi-Fi, performance issues, Outlook setup, removing malware/virus etc.
Basic understanding of Office 365 and E-mail concepts.
Basic understanding of VOIP systems and protocols.
Work Conditions and Other Considerations:
Candidates should have reliable transportation for travel between customer sites The candidate should be able to lift 51 pounds In-home work area and internet connectivity for remote support when needed Participation in after-hours work as needed Location:
Knoxville, TN Net3 IT offers competitive salaries and a full complement of benefits, including a flexible work schedule, great personal time, health insurance with HSA match, dental/vision plans, company-paid long-term disability and life insurance, cell phone stipend, and client referral bonuses.
Job Type:
Full-time
Benefits:
401(k) Dental Insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday On call Weekend availability9050 Executive Park Dr Ste C 105, Knoxville, TN 37923 Job Type:
Full-time Pay:
$38,500.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday On call Ability to commute/relocate:
Knoxville, TN 37923:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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