Automated Support Specialist I
Knoxville, TN Knoxville, TN Full-time Full-time $18.
50 - $20.
50 an hour $18.
50 - $20.
50 an hour 3 days ago 3 days ago 3 days ago Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities.
And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match.
The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer.
People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey! About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership.
We have 25 locations throughout East Tennessee and we serve more than 264,000 Members.
The Credit Union helps Members grow financially by offering a variety of accounts including:
checking, savings and investments.
Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay:
Starting Range is $18.
50 - $20.
50, depending on work experience
Benefits:
Employer-paid health and dental insurance monthly premiums Accrual of paid PTO Leave Employer-matched 401k, 50% match up to 6% of employee contributions Employer-paid Group Life Insurance and Long-Term Disability benefits Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals Paid Holidays and Paid Training Potential pay increases through additional training opportunities Opportunity to earn incentive pay The ability to help serve your local community through our mindset of People Helping People! PRIMARY
Responsibilities:
Process ACH originations by working origination daily reports and balancing files with the Federal Reserve process summary report.
Enter new originations along with any maintenance requests daily.
Review ACH affidavits, analyze and adjust account as necessary.
Enter return amount in the ACH-Affidavit and Reclamation spreadsheet.
Enter Return code and give all paperwork to the ACH area to ensure all items are returned timely.
Analyze account status when receiving ACH reclamations.
Return Social Security and other eligible federal funds.
Notify members' estates of reclamation; accurately adjust members' accounts, place stop payments and death notifications as needed.
Follow Death Notification Entry (DNE) instructions and collect funds from estate if sufficient funds are not available.
Maintain internal transfer group exceptions.
Maintain schedule for transfer postings and verification of posting.
Review and perform correction/maintenance as necessary.
Complete all required reports and records accurately, completely and in a timely manner.
Prepare and mail letters when needed.
Assist with E-Deposit during peak times.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
EDUCATION AND EXPERIENCE :
High school diploma or equivalent.
Education Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $20.
50 an hour $18.
50 - $20.
50 an hour 3 days ago 3 days ago 3 days ago Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities.
And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match.
The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer.
People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey! About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership.
We have 25 locations throughout East Tennessee and we serve more than 264,000 Members.
The Credit Union helps Members grow financially by offering a variety of accounts including:
checking, savings and investments.
Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay:
Starting Range is $18.
50 - $20.
50, depending on work experience
Benefits:
Employer-paid health and dental insurance monthly premiums Accrual of paid PTO Leave Employer-matched 401k, 50% match up to 6% of employee contributions Employer-paid Group Life Insurance and Long-Term Disability benefits Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals Paid Holidays and Paid Training Potential pay increases through additional training opportunities Opportunity to earn incentive pay The ability to help serve your local community through our mindset of People Helping People! PRIMARY
Responsibilities:
Process ACH originations by working origination daily reports and balancing files with the Federal Reserve process summary report.
Enter new originations along with any maintenance requests daily.
Review ACH affidavits, analyze and adjust account as necessary.
Enter return amount in the ACH-Affidavit and Reclamation spreadsheet.
Enter Return code and give all paperwork to the ACH area to ensure all items are returned timely.
Analyze account status when receiving ACH reclamations.
Return Social Security and other eligible federal funds.
Notify members' estates of reclamation; accurately adjust members' accounts, place stop payments and death notifications as needed.
Follow Death Notification Entry (DNE) instructions and collect funds from estate if sufficient funds are not available.
Maintain internal transfer group exceptions.
Maintain schedule for transfer postings and verification of posting.
Review and perform correction/maintenance as necessary.
Complete all required reports and records accurately, completely and in a timely manner.
Prepare and mail letters when needed.
Assist with E-Deposit during peak times.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
EDUCATION AND EXPERIENCE :
High school diploma or equivalent.
Education Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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