Full Time Customer Support - M-F, from 9:30am to 6pm ET
RocketCert, LLC RocketCert, LLC Knoxville, TN Knoxville, TN Full-time Full-time $15.
50 an hour $15.
50 an hour 8 days ago 8 days ago 8 days ago Hours will be M-F, from 9:
30am to 6pm ET.
RocketCert is built on a commitment to enable and encourage lifelong learners.
In 2020 we set out to create the ultimate resource for anyone to obtain and maintain professional licenses.
The team of heroes working behind the scenes at RocketCert is wonderfully unique.
We are a group of teachers, parents, foodies, gamers, learners, and laughers.
Through hundreds of hours of continuing education and multiple State licenses, we each bring a specialized set of skills to the group and together we have done a truly remarkable thing in building this company.
In pursuit of our company vision and mission, we are hiring for a full-time customer service representative.
Common Duties:
Advising clients on the best products or services to suit their specific needs Answering customer and client questions Processing orders for customers Handling customer concerns and complaints Resolving customer issues Regularly contacting customers to ensure their experience with a product or service is positive Answering customer calls and directing them to the appropriate recipient Communicating with customers via mail, email or social media Skills:
Problem-solving skills Conflict resolution Communication skills Relationship building Interpersonal skills Phone skills Documentation skills Information analysis Computer skills Customer orientation Quality focus Adaptability Responsibility Patience Speaking skills Positive attitude Authenticity Time management skills Attentiveness Confidence Accountability Patience Technical knowledge Friendliness Required
Experience:
Proficiency in administrative tasks Excellent interpersonal and communication skills Experience with customer service technology Experience answering and placing phone calls Ability to send and respond to emails Documentation skills Professionalism in all situations in the workplace and when working with customers Strong verbal skills A high school diploma or equivalent Ability to multi-task
Benefits:
3 Weeks PTO 8 Paid Holidays Extra Day off for Birthday Retirement Benefits Coming Q1 2023.
Opportunities for Advancement:
Shipping Manager Customer Service Lead Education Developer RocketCert, LLC provided the following inclusive hiring information:
Work Remotely No Job Type:
Full-time Pay:
$15.
50 per hour
Benefits:
401(k) On-the-job training Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Knoxville, TN 37923:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour $15.
50 an hour 8 days ago 8 days ago 8 days ago Hours will be M-F, from 9:
30am to 6pm ET.
RocketCert is built on a commitment to enable and encourage lifelong learners.
In 2020 we set out to create the ultimate resource for anyone to obtain and maintain professional licenses.
The team of heroes working behind the scenes at RocketCert is wonderfully unique.
We are a group of teachers, parents, foodies, gamers, learners, and laughers.
Through hundreds of hours of continuing education and multiple State licenses, we each bring a specialized set of skills to the group and together we have done a truly remarkable thing in building this company.
In pursuit of our company vision and mission, we are hiring for a full-time customer service representative.
Common Duties:
Advising clients on the best products or services to suit their specific needs Answering customer and client questions Processing orders for customers Handling customer concerns and complaints Resolving customer issues Regularly contacting customers to ensure their experience with a product or service is positive Answering customer calls and directing them to the appropriate recipient Communicating with customers via mail, email or social media Skills:
Problem-solving skills Conflict resolution Communication skills Relationship building Interpersonal skills Phone skills Documentation skills Information analysis Computer skills Customer orientation Quality focus Adaptability Responsibility Patience Speaking skills Positive attitude Authenticity Time management skills Attentiveness Confidence Accountability Patience Technical knowledge Friendliness Required
Experience:
Proficiency in administrative tasks Excellent interpersonal and communication skills Experience with customer service technology Experience answering and placing phone calls Ability to send and respond to emails Documentation skills Professionalism in all situations in the workplace and when working with customers Strong verbal skills A high school diploma or equivalent Ability to multi-task
Benefits:
3 Weeks PTO 8 Paid Holidays Extra Day off for Birthday Retirement Benefits Coming Q1 2023.
Opportunities for Advancement:
Shipping Manager Customer Service Lead Education Developer RocketCert, LLC provided the following inclusive hiring information:
Work Remotely No Job Type:
Full-time Pay:
$15.
50 per hour
Benefits:
401(k) On-the-job training Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Knoxville, TN 37923:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
