Help Desk Representative
3.
3 Full-time 4 hours ago Full Job Description Job Snapshot Employee Type:
Full-Time Location:
Knoxville, Tennessee, US Job Type:
Health Care
Experience:
Not Specified Date Posted:
2/22/2023 Job Description THIS IS AN ON-SITE POSITION AT THE TEAMHEALTH NATIONAL PATIENT SERVICE CENTER IN KNOXVILLE, TN.
JOB DESCRIPTION Overview:
This position provides support to the Customer Service Agents who work at the TeamHealth National Patient Service Center.
Our Customer Service Agents accept inbound calls, assisting in the resolution of patient billing issues while providing a positive, professional and confidential customer experience.
ESSENTIAL DUTIES AND
Responsibilities:
Support patients and NPSC Representatives requests.
Answer and document all telephone inquiries.
Possess knowledge of Team Health billing center requirements.
Answer calls from all queues and lines, including Anesthesia.
Research and respond to Help Desk inquires.
Assist Call Quality Assurance Coordinators as needed.
Adhere to all NPSC and Team Health policies and procedures.
Provide excellent and concise communication to patients and NPSC Representatives in a professional manner.
Performs other duties and assignments as requested.
Job Requirements QUALIFICATIONS /
Experience:
High school diploma or equivalent required.
Must successfully pass NPSC medical billing test.
Previous medical billing experience and IDX preferred.
Associate Degree in related field preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Full-time 4 hours ago Full Job Description Job Snapshot Employee Type:
Full-Time Location:
Knoxville, Tennessee, US Job Type:
Health Care
Experience:
Not Specified Date Posted:
2/22/2023 Job Description THIS IS AN ON-SITE POSITION AT THE TEAMHEALTH NATIONAL PATIENT SERVICE CENTER IN KNOXVILLE, TN.
JOB DESCRIPTION Overview:
This position provides support to the Customer Service Agents who work at the TeamHealth National Patient Service Center.
Our Customer Service Agents accept inbound calls, assisting in the resolution of patient billing issues while providing a positive, professional and confidential customer experience.
ESSENTIAL DUTIES AND
Responsibilities:
Support patients and NPSC Representatives requests.
Answer and document all telephone inquiries.
Possess knowledge of Team Health billing center requirements.
Answer calls from all queues and lines, including Anesthesia.
Research and respond to Help Desk inquires.
Assist Call Quality Assurance Coordinators as needed.
Adhere to all NPSC and Team Health policies and procedures.
Provide excellent and concise communication to patients and NPSC Representatives in a professional manner.
Performs other duties and assignments as requested.
Job Requirements QUALIFICATIONS /
Experience:
High school diploma or equivalent required.
Must successfully pass NPSC medical billing test.
Previous medical billing experience and IDX preferred.
Associate Degree in related field preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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