Operations Supervisor
Quick Apply Full-time 9 hours ago Full Job Description Title:
Medfinancial - WeCare Operations Supervisor Reports to:
VP - Operations Status:
FT - Exempt EEO Category:
Professional Educational Requirements:
Bachelor's degree preferred or recent / relavent call center experience related to the duties and responsibilities specified.
Skill Proficiencies:
Ability to lead teams.
Bilingual skills desirable Ability to create, compose and edit written materials at a prominent level.
Ability to provide clear and concise directions.
Ability to communicate to various levels of the organization and be the face of the division to our clients in a professional manner.
Highly organized with a mindfulness of details.
Goal oriented Initiative-taking A leader who leads by example and is fair and consistent in leading a team.
A contagious attitude with a zest for the role and doing right by our clients.
Knowledgeable of all HIPAA rules / guidelines.
General Purpose of Job:
Supervises and coordinates activities of personnel engaged in conducting departmental objectives Attendance Requirements:
Regular / Reliable attendance is an essential function of this job position.
Duties and Responsibilities (Daily and Monthly):
Maintains a positive work atmosphere by behaving and communicating in a manner so that you have a good relationship with customers, clients, co-workers, and management.
Utilizes knowledge of company's purposes, rules, regulations, procedures, and practices Reviews workload, schedules, personnel assignments, status of on-going work, projects, and available personnel for work assignment to plan unit activities.
Assigns specific duties to personnel, considering individual's knowledge and experience.
Reviews reports, papers, and other records prepared by personnel for clarity, completeness, accuracy, and conformance with company policies.
Routes approved reports and records to management for action.
Coordinates work activities of unit with other units, sections, or agencies to prevent delays in actions required or to improve services to our clients.
Plans and conducts, or arranges for, indoctrination and training of personnel.
Approves leave requests, evaluates personnel performance, and initiates disciplinary actions.
Interviews job applicants on eligibility lists and prepare individual recommendations for consideration by management.
To hire, transfer, suspend, lay off, recall, promote, discharge, reward, or discipline, adjust employees' grievances, assign, responsibly direct employees, and to recommend any of the above actions.
Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems Review Employee Handbook routinely for changes and updates Predictive Dialer access and responsibilities for process operations.
Other duties as assigned.
Job Type:
Full-time Pay:
$38,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Knoxville, TN 37922:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Call center management:
1 year (Preferred) Call center:
2 years (Preferred) Shift availability:
Day Shift (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Medfinancial - WeCare Operations Supervisor Reports to:
VP - Operations Status:
FT - Exempt EEO Category:
Professional Educational Requirements:
Bachelor's degree preferred or recent / relavent call center experience related to the duties and responsibilities specified.
Skill Proficiencies:
Ability to lead teams.
Bilingual skills desirable Ability to create, compose and edit written materials at a prominent level.
Ability to provide clear and concise directions.
Ability to communicate to various levels of the organization and be the face of the division to our clients in a professional manner.
Highly organized with a mindfulness of details.
Goal oriented Initiative-taking A leader who leads by example and is fair and consistent in leading a team.
A contagious attitude with a zest for the role and doing right by our clients.
Knowledgeable of all HIPAA rules / guidelines.
General Purpose of Job:
Supervises and coordinates activities of personnel engaged in conducting departmental objectives Attendance Requirements:
Regular / Reliable attendance is an essential function of this job position.
Duties and Responsibilities (Daily and Monthly):
Maintains a positive work atmosphere by behaving and communicating in a manner so that you have a good relationship with customers, clients, co-workers, and management.
Utilizes knowledge of company's purposes, rules, regulations, procedures, and practices Reviews workload, schedules, personnel assignments, status of on-going work, projects, and available personnel for work assignment to plan unit activities.
Assigns specific duties to personnel, considering individual's knowledge and experience.
Reviews reports, papers, and other records prepared by personnel for clarity, completeness, accuracy, and conformance with company policies.
Routes approved reports and records to management for action.
Coordinates work activities of unit with other units, sections, or agencies to prevent delays in actions required or to improve services to our clients.
Plans and conducts, or arranges for, indoctrination and training of personnel.
Approves leave requests, evaluates personnel performance, and initiates disciplinary actions.
Interviews job applicants on eligibility lists and prepare individual recommendations for consideration by management.
To hire, transfer, suspend, lay off, recall, promote, discharge, reward, or discipline, adjust employees' grievances, assign, responsibly direct employees, and to recommend any of the above actions.
Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems Review Employee Handbook routinely for changes and updates Predictive Dialer access and responsibilities for process operations.
Other duties as assigned.
Job Type:
Full-time Pay:
$38,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Knoxville, TN 37922:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Call center management:
1 year (Preferred) Call center:
2 years (Preferred) Shift availability:
Day Shift (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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