Sales and Service Specialist
Company Name:
Talbots Inc.
Talbots Contact Center, located at Pellissippi Parkway/Northshore Drive, is seeking fresh faces to add to our team! We are hiring Full-Time Sales & Service Associates and want to hire individuals who have the attitude, desire, drive and ability to create a positive and professional image to Talbots customers through thoughtful sales and service. We want to hire you if you are able to derive happiness when you Do What is Right for the Customer. We want enthusiastic individuals to come here and truly enjoy what you do every day while striving to improve your service and sales techniques! In return, you will receive thorough training, ongoing coaching, industry knowledge, and an opportunity to challenge and improve yourself professionally.
We do have a few things we like to call our must haves to move forward in our hiring process:
oComputer Skills: Experience in a talking & typing environment
oSuccess Measurement: Experience in a metrics driven environment
oSales: Experience in both service and sales
oInitiating the Sale: high level of comfort with suggestive selling
oAvailability: Able to work non-traditional shifts that include nights & weekends
In addition to a professional, comfortable and pleasant working environment, Talbots offers a highly competitive benefit package to all full time associates.
This position assists Talbots customers and retail store associates via telephone or computer, with product, credit and customer service inquiries, providing a high level of service. Principal Accountabilities: Communicates with Talbots customers verbally via telephone or in writing via chat and email. Places online catalog orders for customers while meeting service quality and sales productivity goals. Employs sound judgment in the resolution of problems while upholding Talbots Customer Service standards. Implements solutions that meet or exceed the customer's expectations. Uses multiple resources to research, resolve, document, and/or refer all service and credit inquiries; email communication, reference manuals, showroom and supervisors. Positively educates customers about company policies and procedures. Protects customer information in accordance with established PCI requirements. Appropriately commits company funds in recovery situations. Assists store associates as appropriate to do what is right for store customers. Performs basic maintenance work, including but not limited to, updates and additions to the customer mailing list. Answers basic system and procedural questions for temporary associates when needed. Is consistently reliable in attendance, punctuality and schedule adherence.
KNOWLEDGE AND
Experience: Knowledge and experience normally acquired through the completion of a high school diploma plus a minimum of 3 years of practical work in a customer service environment. Experience with PC based systems required. Skills: Strong verbal and written communication skills.Estimated Salary: $20 to $28 per hour based on qualifications.
Talbots Inc.
Talbots Contact Center, located at Pellissippi Parkway/Northshore Drive, is seeking fresh faces to add to our team! We are hiring Full-Time Sales & Service Associates and want to hire individuals who have the attitude, desire, drive and ability to create a positive and professional image to Talbots customers through thoughtful sales and service. We want to hire you if you are able to derive happiness when you Do What is Right for the Customer. We want enthusiastic individuals to come here and truly enjoy what you do every day while striving to improve your service and sales techniques! In return, you will receive thorough training, ongoing coaching, industry knowledge, and an opportunity to challenge and improve yourself professionally.
We do have a few things we like to call our must haves to move forward in our hiring process:
oComputer Skills: Experience in a talking & typing environment
oSuccess Measurement: Experience in a metrics driven environment
oSales: Experience in both service and sales
oInitiating the Sale: high level of comfort with suggestive selling
oAvailability: Able to work non-traditional shifts that include nights & weekends
In addition to a professional, comfortable and pleasant working environment, Talbots offers a highly competitive benefit package to all full time associates.
This position assists Talbots customers and retail store associates via telephone or computer, with product, credit and customer service inquiries, providing a high level of service. Principal Accountabilities: Communicates with Talbots customers verbally via telephone or in writing via chat and email. Places online catalog orders for customers while meeting service quality and sales productivity goals. Employs sound judgment in the resolution of problems while upholding Talbots Customer Service standards. Implements solutions that meet or exceed the customer's expectations. Uses multiple resources to research, resolve, document, and/or refer all service and credit inquiries; email communication, reference manuals, showroom and supervisors. Positively educates customers about company policies and procedures. Protects customer information in accordance with established PCI requirements. Appropriately commits company funds in recovery situations. Assists store associates as appropriate to do what is right for store customers. Performs basic maintenance work, including but not limited to, updates and additions to the customer mailing list. Answers basic system and procedural questions for temporary associates when needed. Is consistently reliable in attendance, punctuality and schedule adherence.
KNOWLEDGE AND
Experience: Knowledge and experience normally acquired through the completion of a high school diploma plus a minimum of 3 years of practical work in a customer service environment. Experience with PC based systems required. Skills: Strong verbal and written communication skills.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
