Customer Service Representative
Company Name:
Caris Healthcare
This position facilitates patient or client requests for hospice services within and outside the agency. Courteously transfers patient care giver to an on-call nurse.
Assists in coordinating and facilitating ongoing training for product knowledge, telephone techniques and stays current on all services offered by the company.
Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
Cheerfully and promptly handles inquiries or referrals for services.
Promptly identifies the caller's needs and takes proper action to see that those needs are handled.
Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.
Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification.
Stays informed of new health care developments and trends for all departments by reading product specific periodicals, attending meetings and communicating with individual department heads.
Enters Notice of Elections for Medicare patients into the Fiscal Intermediaries data entry program.
Participates in the performance improvement (PI) quality assurance program.
Assists with preparing and maintaining billing files.
Provides back up for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll.
Responsible to compile outdated patient billing files with old medical records from field offices.
A high school graduate or the equivalent preferred.
Must be experienced with PC''s and be familiar with common office software such as word processing and spreadsheets, etc.
Must be well organized and detail oriented.
Must be able to communicate clearly and comprehend written and verbal communications.
Must be able to function efficiently in a stressful work environment.
Date: 2014-05-12
Country: US
State: TN
City: Knoxville
Postal Code: 37931
Job Type: PRN OnCallEstimated Salary: $20 to $28 per hour based on qualifications.
Caris Healthcare
This position facilitates patient or client requests for hospice services within and outside the agency. Courteously transfers patient care giver to an on-call nurse.
Assists in coordinating and facilitating ongoing training for product knowledge, telephone techniques and stays current on all services offered by the company.
Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
Cheerfully and promptly handles inquiries or referrals for services.
Promptly identifies the caller's needs and takes proper action to see that those needs are handled.
Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.
Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification.
Stays informed of new health care developments and trends for all departments by reading product specific periodicals, attending meetings and communicating with individual department heads.
Enters Notice of Elections for Medicare patients into the Fiscal Intermediaries data entry program.
Participates in the performance improvement (PI) quality assurance program.
Assists with preparing and maintaining billing files.
Provides back up for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll.
Responsible to compile outdated patient billing files with old medical records from field offices.
A high school graduate or the equivalent preferred.
Must be experienced with PC''s and be familiar with common office software such as word processing and spreadsheets, etc.
Must be well organized and detail oriented.
Must be able to communicate clearly and comprehend written and verbal communications.
Must be able to function efficiently in a stressful work environment.
Date: 2014-05-12
Country: US
State: TN
City: Knoxville
Postal Code: 37931
Job Type: PRN OnCallEstimated Salary: $20 to $28 per hour based on qualifications.
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